Refund & cancellation policy

1. What you are buying

Everything we sell is digital: MYRA and Jarvis access keys and downloads, memberships, and source code. Your key or download is delivered right after the payment succeeds, so these purchases are treated as used once they are delivered and activated.

2. No refund once a MYRA key is active on a phone

A MYRA access key is activated when you enter it in the MYRA app and it links to your phone. Once a key has been activated on a phone, the purchase cannot be refunded, for any reason, because the product has been delivered and is in use.

Please check that your phone is supported and that you want MYRA before you activate the key. Until you activate it, the key can still be refunded under the rules below.

3. When you can get a refund

You can ask for a refund within 7 days of paying, in these cases:

• You were charged twice for the same order.
• You paid but did not receive your key, download or access within 24 hours.
• A technical problem on our side stops you from using the product and we could not fix it within 48 hours of your report.
• You have not activated the MYRA key (or the Jarvis key) yet and want to cancel the order.
• The product is very different from how it was described on our website.

4. When a refund is not possible

• A MYRA key that has been activated on a phone (see above).
• A Jarvis key that has been activated, or software that you have downloaded and installed and used.
• Source code that has already been delivered to you.
• Changing your mind after the product was delivered and used, or not using it.
• Your phone or computer not meeting the requirements listed on the download page.
• Requests made more than 7 days after the payment.

5. How to ask for a refund

1. Contact us within 7 days of the payment (see the contact details below).
2. Send the email address you bought with, your Razorpay payment ID (it is on your dashboard and in your payment receipt), and the reason.
3. We check your order and whether the key has been activated, and reply within 3 to 5 business days.
4. If the refund is approved, we start it to the same payment method you paid with. You do not need to do anything else.

6. How long a refund takes

• UPI and wallets: 3 to 5 business days.
• Credit and debit cards: 5 to 7 business days.
• Net banking: 5 to 10 business days.
• International cards: up to 10 business days.

These times start when we approve the refund and depend on your bank. For payments from outside India, the amount that reaches your card can differ slightly from what you paid because of exchange-rate changes.

7. Cancelling an order

Because delivery is instant, an order can only be cancelled before the key is activated or the download is used. Contact us as soon as you pay if you want to cancel. Approved cancellations are refunded in full.

8. Referral and seller commission

If a payment is refunded, the referral or seller commission earned on that payment is cancelled and taken back from the referrer's wallet.

9. Contact us about a refund

For a refund request or any question about this policy, Use our contact page, write to codeninjavik@gmail.com, or message us on Telegram at @codeninjavik_official.